SAP technical teams investigated and solved the issue. The teams identified an issue with a temporary loss of access to the disk, which caused multiple nodes to become unavailable. The issue was resolved by restoring access to the disk, allowing all affected nodes to return to normal operation.

The downtime was caused by unexpected issues of the SAP HANA Cloud services.

error-code: 2003

USA East Test - org.manager recovered.

USA East Production - org.manager recovered.

USA East Test - org.manager and USA East Production - org.manager went down.