Previous incidents

May 2025
May 09, 2025
1 incident

Access to application may be restricted

Degraded

Resolved May 09 at 09:18am CEST

After thorough investigation, we have confirmed that there have been no changes to the network infrastructure or IP addresses on our end. The application and its associated services have remained fully operational without any disruptions.

It appears that the reported issues were due to isolated misconfigurations in the IP whitelisting settings on some customers' systems.

error-code: 1002

1 previous update
April 2025
Apr 16, 2025
1 incident

Login to org.manager instances may not be possible

Degraded

Resolved Apr 16 at 06:06pm CEST

The issue could be identified. There has been a breaking change in the configuration of the Authorization & Trust Management service from SAP, which was not originally expected to have an impact on our applications. A configuration patch has been rolled out to resolve the issue. Login to the application should now be possible again.

error-code: 1001

1 previous update
March 2025
Mar 30, 2025
1 incident

USA Test - org.manager and USA Production - org.manager are down

Downtime

Resolved Mar 31 at 11:56am CEST

The downtime was caused by unexpected issues of the SAP hosting infrastructure.

error-code: 2001

4 previous updates
Mar 29, 2025
1 incident

Europe Test - org.manager is down

Downtime

Resolved Mar 31 at 11:56am CEST

The downtime was caused by unexpected issues of the SAP hosting infrastructure.

error-code: 2001

2 previous updates