Europe Demo - org.manager, USA Test - org.manager, and 2 other services are down
Resolved
Dec 25 at 01:18pm CET
The issue was caused by an unplanned change of the outgoing IP addresses of the clusters by SAP, which should not have happened.
SAP tried to recovered the original IPs, but due to technical limitations, restoring the original IPs is not possible.
This leads into problems accessing the application when an IP whitelisting is active in SuccessFactors.
To resolve this issue the new IP adresses of our clusters need to be whitelistet in SuccessFactors and any other component communicating with our application (for example SFTP servers).
We have actively informed every customer we were aware of using IP whitelisting in SuccessFactors.
Feel free to contact us, if you still facing issues accessing our application.
Affected services
USA Test - org.manager
USA Production - org.manager
Updated
Dec 24 at 02:18pm CET
Because of an unexpected change in the network infrastructure executed by SAP there are currently disruptions when using the application.
Affected services
USA Test - org.manager
USA Production - org.manager
Updated
Dec 23 at 04:15pm CET
The downtimes were caused due to network infrastructure issues.
The application has been stabilized and a solution is being worked on together with SAP.
error-code: 2001
Affected services
USA Test - org.manager
USA Production - org.manager
Updated
Dec 23 at 11:03am CET
USA Production - org.manager recovered.
Affected services
USA Production - org.manager
Updated
Dec 23 at 10:28am CET
USA Test - org.manager went down.
Affected services
USA Test - org.manager
Updated
Dec 23 at 10:15am CET
USA Test - org.manager recovered.
Affected services
USA Test - org.manager
Updated
Dec 23 at 08:45am CET
USA Test - org.manager went down.
Affected services
USA Test - org.manager
Updated
Dec 23 at 08:41am CET
USA Test - org.manager recovered.
Affected services
USA Test - org.manager
Updated
Dec 23 at 08:32am CET
USA Production - org.manager went down.
Affected services
USA Production - org.manager
Updated
Dec 23 at 08:28am CET
USA Production - org.manager recovered.
Affected services
USA Production - org.manager
Updated
Dec 23 at 08:10am CET
USA Production - org.manager went down.
Affected services
USA Production - org.manager
Updated
Dec 23 at 08:05am CET
USA Test - org.manager went down.
Affected services
USA Test - org.manager
Updated
Dec 23 at 07:49am CET
USA Production - org.manager recovered.
Affected services
USA Production - org.manager
Updated
Dec 23 at 07:23am CET
USA Production - org.manager went down.
Affected services
USA Production - org.manager
Updated
Dec 23 at 07:20am CET
USA Production - org.manager recovered.
Affected services
USA Production - org.manager
Updated
Dec 23 at 06:29am CET
USA Test - org.manager recovered.
Affected services
USA Test - org.manager
Updated
Dec 21 at 01:09pm CET
Europe Demo - org.manager and Europe Demo - business rule trigger recovered.
Affected services
Europe Demo - org.manager
Europe Demo - business rule trigger
Updated
Dec 21 at 01:07pm CET
Europe Demo - org.manager and Europe Demo - business rule trigger went down.
Affected services
Europe Demo - org.manager
Europe Demo - business rule trigger
Updated
Dec 21 at 06:25am CET
USA Test - org.manager went down.
Affected services
USA Test - org.manager
Created
Dec 21 at 06:11am CET
USA Production - org.manager went down.
Affected services
USA Production - org.manager