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Degraded

Degraded Performance and Availability

May 24, 2026 at 12:00am UTC
Affected services
Australia Test - org.manager
Australia Production - org.manager
Canada Test - org.manager
Canada Production - org.manager
Europe Demo - org.manager
Europe Test - org.manager
Europe Production - org.manager
Kingdom of Saudi Arabia Test - org.manager
Kingdom of Saudi Arabia Production - org.manager
USA East Demo - org.manager
USA East Test - org.manager
USA East Production - org.manager
USA West Test - org.manager
USA West Production - org.manager
Australia Test - business rule trigger
Australia Production - business rule trigger
Europe Demo - business rule trigger
Europe Test - business rule trigger
Europe Production - business rule trigger
USA East Demo - business rule trigger

Resolved
May 28, 2026 at 4:59pm UTC

All systems have been update.

Updated
May 28, 2026 at 8:13am UTC

We have rolled out the update to the first production systems.

Updated
May 27, 2026 at 4:23pm UTC

We have rolled out the update to all test systems.

Updated
May 27, 2026 at 8:39am UTC

We have rolled out the update to the first systems.

Updated
May 26, 2026 at 4:53pm UTC

Following recent updates to our underlying Linux kernel and Kubernetes versions by SAP on the weekend, we have identified a memory management issue caused by an interaction between the new kernel, the new Kubernetes version, and the Java version currently used by our application. Under certain load conditions, this interaction can lead to elevated memory usage and occasional service restarts.
We have prepared a fix and will roll it out in stages across our environments:

Demo — first rollout for initial validation
Test — extended validation under realistic load
Production — final rollout once verified

No action is required on your side. We apologize for any inconvenience and appreciate your patience.

Created
May 24, 2026 at 12:00am UTC

Since the last SAP patch day, we have been experiencing performance issues and intermittent availability problems during peak load in our clusters. We are investigating the root cause and working on a resolution.